OUR TERMS AND CONDITIONS

Updated 15/05/2021

 

  1. THESE TERMS

1.1  What these terms cover. These are the terms and conditions on which we supply products to you or your company, whether these are goods (i.e. health packages and assorted goods), services (i.e. clinic services or training) or digital content (i.e. online courses).

1.2  Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions, please contact us.

 

  1. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1  Who we are. We are WEIGHT IN MIND LTD a company registered in England and Wales. Our company registration number is 10329709 and our registered office is at 7 Wilton Close, Partridge Green, Horsham, United Kingdom RH13 8RX. 

2.2  How to contact us. You can contact us by writing to us at faye@weightinmind.com and/or sarah@weightinmind.com or the postal address above.

2.3  How we may contact you. If we have to contact you we will do so by telephone, Skype or any other online video chat and voice calls or by writing to you at the email address or postal address you provided to us in your order.

2.4  ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

 

  1. OUR CONTRACT WITH YOU

3.1  How we will accept your order. Our acceptance of your order/request for services will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2  If we cannot accept your order/request. If we are unable to accept your order, we will inform you of this [in writing] and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a payment of a product was rejected, because we have identified an error in the price or description of the product, due to suitability of the product or service or because we are unable to meet a delivery deadline you have specified.

3.3  Your order number. If you have ordered online we will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

  1. OUR PRODUCTS

4.1  Products may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 

4.2  Product packaging may vary. The packaging of a good may vary from that shown in images on our website.

 

  1. YOUR RIGHTS TO MAKE CHANGES 

If you wish to make a change to the product or services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

  1. OUR RIGHTS TO MAKE CHANGES

6.1  Minor changes to the products. We may change the product:

(a)  to reflect changes in relevant laws and regulatory requirements; and

(b)  to implement minor technical adjustments and improvements, for example to address a security threat in the access to the online courses. These changes will not affect your use of the product.

 6.2  More significant changes to the products and these terms. In addition, we may make changes to these terms or the products, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

6.3  Updates to digital content. We may update digital content or the platform where the digital content is located, provided that the digital content shall always match the description of it that we provided to you before you bought it.

 

  1. PROVIDING THE PRODUCTS

7.1  Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2  When we will provide the products.

(a)  If the products are goods. If the products are goods [we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order OR we will contact you with an [estimated] delivery date OR to agree a delivery date]

(b)  If the products are one-off services. We will begin the services [on the date set out in the order OR on the date we accept your order OR on the date agreed with you during the order process]. The [estimated] completion date for the services is as told to you during the order process.

(c)  If the product is a one-off purchase of digital content. We will aim to make the digital content available for [download or streaming] within 48 hours of accepting your order. 

(d)  If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 10.

7.3  We are not responsible for delays outside our control. If our supply of the products or services  is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4  If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.5  If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2 will apply.

7.7  If you do not allow us access to provide services. You have up until 24 hours to re-arrange an appointment with us, if not, the session will be charged. You are also responsible for ensuring your connectivity and you may be charged if the appointment does not occur, unless it was beyond your control. If you do not allow us access to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you we may end the contract and Clause 10.2 will apply. 

7.8  When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

7.9  When you own goods. You own a product which is goods once we have received payment in full.

7.10  What will happen if you do not give the required information to us. We may need certain information from you so that we can supply the products to you, for example, the information listed in Clause 2 of our Privacy Policy. If so, this will have been stated in the description of the products on our website. We will contact you [in writing] to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.11  Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a)  deal with technical problems or make minor technical changes;

(b)  update the product to reflect changes in relevant laws and regulatory requirements;

(c)  make changes to the product as requested by you or notified by us to you (see Clause 6).

7.12  Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending the supply of the product/service, unless the problem is urgent or an emergency. If we have to suspend the product or service, for longer than 60 days and you decide to end the contract, then clause 8.2 shall apply.

7.13  We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see Clause 14.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see Clause 14.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see Clause 14.6).

 

  1. YOUR RIGHTS TO END THE CONTRACT

8.1  You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

(a)  If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 12;

(b)  If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2.;

(c)  If you have just changed your mind about the product/service see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d)  In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see Clause 8.7.

8.2  Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a)  we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 6.2);

(b)  we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c)  there is a risk that supply of the products/services may be significantly delayed because of events outside our control;

(d)  we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for the periods stated in clause 7.12; or

(e)  you have a legal right to end the contract because of something we have done wrong.

8.3  Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

8.4  When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

(a)  digital products after you have started to download or stream these;

(b)  services, once these have been completed, even if the cancellation period is still running;

(c)  products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(d) DNA test kits, once these have been delivered, even if they remain unsealed.

8.5  How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

(a)  Have you bought services (for example, our clinic services)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

(b)  Have you bought digital content for download or streaming (for example, our online health courses)? If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

(c)  Have you bought goods (for example, our health packages and assorted goods)?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:

(i)  Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.

(ii)  Your goods are for regular delivery over a set period (for example nutrition supplements). In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

8.6  Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund as reasonable compensation for the net costs we will incur as a result of your ending the contract.

 

  1. HOW TO END THE CONTRACT WITH US 

9.1  Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a)  Email us at faye@weightinmind.com and/or sarah@weightinmind.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b)  Online. Complete the form available via this link: (https://docs.google.com/forms/d/1fFoJ1ayrrIWPuYcKsc1UlM04KsEBMRE-U-AQewpXhdQ/prefill) and on our website.

(c)  By post. Print off the form available on our website and post it to us at the address above. Or simply write to us via email including details of what you bought, when you ordered or received it and your name and address.

9.2  Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must send off the goods within 14 days of telling us you wish to end the contract.

9.3  When we will pay the costs of return. We will pay the costs of return:

(a)  if the products are faulty or misdescribed; or

(b)  if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong

In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.

9.4  What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. 

9.5  How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6  When we may make deduction from refunds. If you are exercising your right to change your mind:

(a)  We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)  The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c)  Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.7  When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:

(a)  If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see Clause 9.2.

(b)  In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

 

  1. OUR RIGHTS TO END THE CONTRACT

10.1  We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a)  you do not make any payment to us when it is due and you still do not make payment within [NUMBER] days of us reminding you that payment is due;

(b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or

(c)  you do not, within a reasonable time, allow us to deliver the products to you.

10.2  You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3  We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least [24 hours] in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

 

  1. IF THERE IS A PROBLEM WITH THE PRODUCT

 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at faye@weightinmind.com or sarah@weightinmind.com. 

 

  1. YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS

12.1  We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example our nutritional supplements or books, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also Clause 8.3.

If your product is digital content, for example an online streaming course, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

a) If your digital content is faulty, you’re entitled to a repair or a replacement.

b) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back

c) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation

See also Clause 8.3.

If your product is services, for example the online clinic services, the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.

c) If you haven’t agreed on a time beforehand, it must be carried out within a reasonable time.

See also Clause 8.2.

12.2  Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us.

 

  1. PRICE AND PAYMENT

13.1  Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 13.3 for what happens if we discover an error in the price of the product you order.

13.2  We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

13.3  What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

13.4  When you must pay and how you must pay. We accept payment with PayPal. When you must pay depends on what product you are buying:

(a)  For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

(b)  For digital content, you must pay for the products before you download/stream them.

(c)  For services to individuals [you must make an advance payment of 100% of the price of the services, through our website before we start providing them. For services to corporations and organisations you must make an advance payment of 25% of the price of the service. We will invoice you for the balance of the price of the services when we have completed You must pay each invoice within 30 calendar days after the date of the invoice.

13.5  Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

13.6  We can charge interest if you pay late. If you do not make any payment to us by the due date  we may charge interest to you on the overdue amount at the rate of 10% a year above the base lending rate of Lloyds BANK from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

13.7  What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

 

  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

15.1  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for breach of your legal rights in relation to the products as summarised at Clause 12.1 and for defective products under the Consumer Protection Act 1987. 

  1. YOUR HEALTH – OUR CONCERN (THIS IS HOW YOUR RIGHTS AND OBLIGATIONS AND OUR LIABILITY WORK)

We use a wide range of clinic tools to assess and identify potential nutritional imbalances and understand how these may contribute to your symptoms and health concerns allowing us to support the body towards maintaining health. That is why our products are almost always suitable for all.  But the degree of benefit may vary depending on your current health.

When engaging with our clinic services 

YOU AGREE TO DISCLOSE ANY MEDICAL DIAGNOSIS, MEDICATION OR TREATMENT YOU ARE RECEIVING.

WE RESERVE THE RIGHT TO WITHDRAW OUR CLINIC SERVICES IN CIRCUMSTANCES WHERE WE DEEM IT UNSAFE OR INAPPROPRIATE OUR SERVICES ARE NOT A SUBSTITUTE FOR MEDICAL ADVICE. WE DO NOT ACT AS MEDICAL DOCTORS. WE DON’T DIAGNOSE TREAT OR CURE MEDICAL CONDITIONS . WE REFER YOU TO A DOCTOR OR RELEVANT HEALTH CARE PROFESSIONAL AS NECESSARY AS PART OF OUR CLINIC SERVICES WE OFTEN REQUEST TO WORK ALONGSIDE YOUR DOCTOR AND COMMUNICATE WITH HIM HER IN THE INTERESTS OR BEST PRACTICE AND CLIENT CARE

YOU AGREE TO GIVE YOUR PERMISSION FOR US TO CONTACT YOUR GO OR MEDICAL DOCTOR AND TO PROVIDE US HIS/HER DETAILS ON REQUEST 

YOU MUST CONTACT YOUR DOCTOR ABOUT ANY HEALTH CONCERNS. YOU MUST CONSULT YOUR DOCTOR BEFORE ENGAGING WITH OUR PRODUCTS [MEANING ANY NUTRITIONAL OR LIFESTYLE STRATEGY], NO EXCEPTIONS.

THE PRODUCTS THAT WE PROVIDE DO NOT REPLACE MEDICAL ADVICE. THEREFORE, IF YOU ARE SUFFERING FROM ANY ILLNESS, DISEASE OR MENTAL HEALTH PROBLEM OR IF YOU ARE PREGNANT, THEN IT’S MANDATORY FOR YOU TO CONSULT YOUR DOCTOR BEFORE USING OUR PRODUCTS. 

YOU MUST CONSULT YOUR DOCTOR/PHYSICAL THERAPIST IMMEDIATELY IN THE EVENT OR ILLNESS OR INJURY

YOU MUST NOT USE ANY PRODUCTS OR NUTRITIONAL PROTOCOLS FOR LONGER THAN THE ORIGINAL AGREED PERIOD. YOU MUST GO BACK AND CONSULT YOUR NUTRITIONIST FOR APPROPRIATE RECOMMENDATIONS IF YOU WISH TO CONTINUE A PROGRAMME AFTER THE AGREED PERIOD HAS PASSED

 IF YOU ARE UNCLEAR ABOUT OUR RECOMMENDATIONS PLEASE ASK US FOR FURTHER INFORMATION. 

TO AVOID ANY POTENTIAL ADVERSE REACTIONS PLEASE FOLLOW THE INSTRUCTIONS OF YOUR PROTOCOL. IF YOU HAVE ANY ADVERSE REACTION PLEASE DISCONTINUE USE OF PRODUCTS CONSULT US IMMEDIATELY. 

YOU ARE USING THE PRODUCTS AT YOUR OWN RISK AND WE ARE NOT RESPONSIBLE FOR ANY INJURIES OR HEALTH PROBLEMS YOU MAY EXPERIENCE OR EVEN DEATH AS A RESULT OF USING ANY OF THE PRODUCTS OR SERVICES.

When engaging with our online courses and education platforms: 

While our content is evidence based it is always our interpretation of the research and experience in practice Therefore content is strictly the professional opinion of WEIGHT IN MIND LTD  and is for informational and educational purposes only. 

It is not intended to provide medical advice or to take the place of medical advice or treatment from a personal physician. 

All readers/viewers of this content are advised to consult their doctors or qualified health professionals regarding specific health questions. 

Neither the writer nor the publisher of the educational content takes responsibility for the possible health consequences of any person or persons reading or following the information in this educational content. All viewers of this content, especially those taking prescription or over-the-counter medications, should consult their physicians before beginning any nutrition, supplement or lifestyle program.

 

  1. HOW WE MAY USE YOUR PERSONAL INFORMATION

17.1  How we will use your personal information. We will only use your personal information as set out in our privacy policy. Therein, you can check that we will keep your personal information (including case notes) securely and will be only shared with your doctor with your permission. 

If we have serious concerns about your safety or the safety of another person, normal confidentiality may be lifted. Also, bear in mind that neither you nor us can record consultations without asking each other and gaining permission in writing

 

  1. OTHER IMPORTANT TERMS

18.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. [We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract OR We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for products not provided]

18.2   Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

18.3  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.4  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

18.5  Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

18.6  Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.